Returns & Exchanges

At The Crest, we stand behind our high-performance electronics with a 30-day satisfaction guarantee. If your device isn't meeting your expectations, our streamlined return process ensures a quick resolution or full refund.

Return Process

• 1.
  Initiate Your Request

  Log in to your account and navigate to 'Order History' to select the item you wish to return and receive a Return Merchandise Authorization (RMA) number.

• 2.
  Prepare the Device

  Ensure the electronics are factory reset, free of personal data, and placed back in their original packaging with all included cables and accessories.

• 3.
  Attach Shipping Label

  Print the prepaid shipping label provided via email and securely affix it to the outside of your shipping box, ensuring no old barcodes are visible.

• 4.
  Drop Off and Track

  Hand your package to the designated carrier and keep your tracking receipt; once our technicians verify the hardware, your refund will be processed within 5 business days.